Reference

Terms That Govern Your Juya App Account

Using Juya App means you accept the terms set out on this page. These rules cover how your account works, how deposits and withdrawals move through bKash, Nagad, and Rocket, and what happens if something goes wrong.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms subject to change

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What These Terms Actually Cover

Juya App Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to use it for your own personal activity only. Each person may hold one account. Shared accounts, duplicate registrations, and proxy access are not allowed under these terms. Your account wallet — whether you fund it through

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bKash, Nagad, or Rocket — is for your personal use and must be linked to a payment method registered in your own name. We verify this during withdrawal requests to make sure the outgoing wallet matches the one used to deposit. If the details do not
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match, the withdrawal is held until verification is complete. We may suspend or close accounts that breach these conditions without prior notice. These terms apply to anyone accessing the platform from Bangladesh or other supported regions where local law permits use. If your jurisdiction restricts online
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gaming activity, it is your responsibility to check before using the service. We update these terms when our processes change, and the version published on this page is always the current one. Continuing to use your account after a change is posted means you accept the
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updated terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

We take account security seriously. Your login credentials are yours alone, and we never ask for your password through chat or email. If you suspect your account has been accessed without your permission, contact support immediately so we can lock the account while we investigate. You have the right to request a copy of your account data, ask us to correct inaccurate details, or close your account at any time by contacting support.

Data You Can Request

You may ask us for a summary of the personal data we hold on your account. Submit the request through email with your registered mobile number for verification.

Correcting Your Details

If your name or registered number is wrong, contact support with proof of identity. We update verified details before processing any pending withdrawal.

Account Closure

You can close your account at any time. Any remaining wallet balance is returned to the bKash, Nagad, or Rocket number on file after a final verification check.

Password and Login Safety

We will never ask for your PIN or password. Keep your login details private. If you receive a suspicious message claiming to be from us, report it through live chat.

REACH OUR TEAM

How to Contact Us About These Terms

If you have a question about what these terms mean for your account, or you want to dispute something we have applied, our support team can help. You can reach us through live chat inside the platform, by email, or through our social channels. When you contact us about a terms matter, have your registered mobile number ready — it speeds up verification so we can get back to you faster.

Live Chat Available inside the platform. Start from the account menu and a support agent will respond to your terms or account query directly.

Email Support Send your query with your registered number in the subject line. We aim to respond to terms-related questions within one business day.

Social Channels Reach us through our official social pages for general questions about account rules. For sensitive account matters, use chat or email instead.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not here, live chat is the fastest way to get a clear answer from our support team.

Yes, these terms apply if you access the platform from Bangladesh. Use is subject to local law in your region, and it is your responsibility to confirm that online gaming is permitted where you are.

No. Accounts are strictly one per person. Sharing access breaches these terms and can result in account suspension, including any balance held in the account wallet at the time.

A held withdrawal usually means the wallet name does not match your account details. Contact support with your registered number and we will walk you through the verification steps to release it.

We post the updated version on this page. If a change affects how your account or wallet works, we may also send a notice to your registered mobile number. Continuing to use your account confirms acceptance.

Yes. Email us with your registered number and a data request. We will confirm what we hold on your account and send a summary through a secure channel within a reasonable period.

Contact live chat immediately. We can lock your account while we investigate. Do not attempt to log in repeatedly — contact support first so we can secure the account and review recent activity.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFootball Agility AccountRegister InfoLegal

Terms That Govern Your Juya App Account

Account Security and Your Rights Under These Terms

Data You Can Request

Correcting Your Details

Account Closure

Password and Login Safety

How to Contact Us About These Terms

Common Questions About These Terms

01 Do these terms apply to me if I am in Bangladesh?

02 Can I share my account with someone else?

03 What happens if my bKash or Nagad withdrawal is held?

04 How will I know if these terms have changed?

05 Can I request the personal data Juya App holds on me?

06 What should I do if I think my account has been accessed without my permission?

Terms & Conditions

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