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How Juya App Handles Your Personal Information

Your privacy is part of how we run this platform. Every account action — from logging in on mobile to processing a bKash withdrawal — involves data we collect and protect on your behalf.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredRight to Request Your DataMobile Session SecurityContact Us Anytime
Juya App How Juya App Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to delete information, the fastest route is through live chat in the app. You can also email our support team directly. We aim to respond to data-related requests within a few business days — complex requests may take a little longer, and we will let you know if that is the case.

Team online

Live Chat

Open the app or site, tap the chat icon, and ask for the privacy or data team. Available during support hours for account and data queries.

Email Support

Send your data request or privacy question to our support email. Include your registered mobile number so we can locate your account quickly.

Account Settings

Some data — like your contact details — you can update directly in account settings without contacting support. Check the profile section in the app first.

DATA HANDLING PRACTICES

How We Keep Your Information Safe

We use SSL encryption across every page and transaction flow, so data moving between your device and our servers is not readable in transit. Account passwords are hashed and never stored in plain text. If we detect an unusual login attempt — a new device or location we have not seen before — we trigger an OTP step to verify it is really you before access is granted.

Encryption in Transit SSL covers all data moving between your device and our servers. This applies to your login, deposit requests, and any account update you submit through the app or browser.
OTP Verification Unrecognised device logins prompt an OTP to your registered mobile number. This stops unauthorised access even if someone has your password.
Data Retention Policy We keep your account data while your account is active. After closure, we hold records only as long as required for legal or dispute purposes, then delete them.
Your Right to Access You can request a copy of the data we hold on you at any time. Submit the request via live chat or email and we will prepare it for you within a few business days.

What You Asked About Privacy

These are the questions we hear most from people reviewing our privacy practices. If yours is not here, live chat is the quickest way to get a direct answer.

We collect your name, email address, mobile number, and the payment details you link — bKash, Nagad, or Rocket. Device and session data is also logged to secure your account.

We do not sell your data. We share only what is strictly necessary with payment processors like bKash, Nagad, and Rocket to handle your transactions, and with service providers bound by confidentiality.

Yes. Contact us via live chat or email with your deletion request and registered mobile number. We will confirm what can be removed and what must be kept for legal or dispute reasons.

We store only the transaction references needed to process and trace payments. Your bKash or Nagad PIN and full wallet credentials are never stored on our side.

You can request to view, correct, or delete your data. Rights vary depending on your local law and eligible regions. Contact our support team to start a request.

We retain records for a reasonable period after closure to meet legal and dispute obligations. Once that period passes, the data is deleted from our systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.