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Our Terms, Your Rights, One Clear Place

Juya App sets out its legal terms, privacy practices, and account conditions here so you know exactly where you stand. Access to our platform depends on your local law and eligible regions — read this before you open an account.

Bangladesh-focused policybKash, Nagad, Rocket coveredAccount rights explainedJurisdiction-dependent access
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Juya App Our Terms, Your Rights, One Clear Place
LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If you have a question about our terms, a data request, or a dispute you cannot resolve through your payment provider, our support team handles it directly. Bring your account details and the relevant transaction reference when you write in — it speeds things up considerably.

Live Chat Open the chat widget from any page in your account. Our team handles legal and account queries during support hours — no phone queue, no hold music.
Email Support Write to our support address for formal requests — data access, account closure, or policy clarifications. We aim to respond within one business day.
Help Centre Our help centre covers common policy questions: what data we hold, how to update your details, and what happens to your wallet if you close your account.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and the data we hold about you are not afterthoughts. Here is how we approach each area — concretely, not in vague policy language.

Data We Collect

We collect the information you give us at registration — name, contact details, payment method identifiers for bKash, Nagad, or Rocket — and transaction records. We do not sell this data to third parties.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your account settings at any time.

Retention and Deletion

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. To request deletion, contact support with your account ID.

Who to Contact for Changes

To update personal details, request a copy of your data, or ask us to correct inaccurate records, email our support team. Include your registered mobile number and the specific change you need.

Common Legal and Account Questions

Real questions from people reading this page — answered directly.

Access depends on your local law and the regions we currently serve. Check the eligibility section of our terms and confirm that online gaming is permitted under the laws that apply to you before opening an account.

We hold your registration details, the payment method identifiers you used — bKash, Nagad, or Rocket — and your transaction history. You can request a copy by contacting support with your account ID.

Email our support team with your registered mobile number and a clear deletion request. We will process it in line with our retention obligations and confirm once it is done.

Any remaining balance is returned to the payment method you used most recently — bKash, Nagad, or Rocket. Contact support before closing to confirm the withdrawal path and avoid delays.

We post the updated version on this page and note the effective date. If you keep using your account after that date, you have accepted the new terms. Close your account before the date if you do not agree.

Start with your payment provider's own dispute process. If the issue is unresolved after that, bring the transaction reference to our support team and we will investigate from our side.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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